Terms & Conditions


Payment

Items purchased through the website must be paid for in full - including delivery costs - prior to dispatch. Prices and delivery costs are as listed on the website.

We endeavour to keep our website accurate and fully up-to-date, and aim to fulfill orders promptly and to the full satisfaction of our customers. However, we do reserve the right to refuse orders at our sole discretion, to change the price and specification of items listed on the website, and to withdraw items from sale at any time.

Delivery

We aim to send items within 2-3 days of an order being placed - in fact the majority of orders arrive within 48 hours. Please note though that we can make no guarantee of delivery times - we are a small business, and there may be occasional periods when there is no-one available to send an order for a couple of days, or we may need to order in stock. However, we will let you know by email if there will be any delay to your order. If the delay is significant and you would rather not wait we will always be happy to refund any money you have paid.

Delivery costs quoted are for the UK mainland and western Europe only. We are happy to deliver elsewhere at cost price. Delivery outside of Europe can be very expensive and the purchased item may be subject to customs/sales tax in the delivery country (although in that instance UK VAT (sales) tax may be deductable). Please contact us before ordering and we'll be happy to supply a quote.

Title and risk in the goods passes to the buyer on delivery.

Returns

If a product we sell proves to be defective, you should notify us within 7 days. We will take the goods back and replace the item or refund the money you have paid, including delivery costs. You may also return unwanted items within two weeks, provided they are still in their original, undamaged packaging. If you return an unwanted item, you are responsible for delivery of the item back to us, adequately insured, at your expense. We will refund the price of the item, but not the cost of delivering it to you.

Many of our products are covered by manufacturers warranties. See the individual product pages or the manufacturers websites for details. If you need to make a claim under warranty, please get in touch as the procedure can be different for different manufacturers.

Complaints

We aim to provide a helpful, friendly service. However, if you do find any cause for complaint, please get in touch, and we will do our best to resolve the problem to your satisfaction. In the unlikely event of a legal dispute, you agree to be governed by the laws of England, and submit to the exclusive jurisdiction of the English courts.